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Is the bus back? Why these companies are betting Ontarians will travel this way in 2023 –


With most travel restrictions lifted, competitors like Red Arrow are hoping to start their services, with existing competitors like megabus and Flixbus looking to ramp up operations and fill in the gap Canada’s largest bus operator has left behind.

New bus companies hope to break into the market, while existing operators look to ramp up operations

vanessa balintec

Vanessa Balintec · CBC News


red arrow bus

Alberta-based bus service company Red Arrow launched its first bus route in Ontario on Dec. 8. It’ll run seven days a week with six trips daily. (Submitted by Red Arrow)

With the main competitor out of the way, bus companies are eyeing Ontario as the latest market to capitalize on travellers, tourists and students looking for better ways to cross the province and over the border.

Red Arrow, an Alberta-based company, is one of them. It launched in the province early December with a route connecting downtown Toronto, Scarborough, Kingston and Ottawa — something John Stepovy, director of the company’s motorcoach division, says partly came out of requests from customers to set up shop in Ontario.

“We’ve been watching and planning for quite a while and felt that the time is right now, as people are starting to travel a little bit more,” said John Stepovy, the director of the company’s motorcoach division.

“Once we’re established, then definitely the vision is for growth.”

The bus industry has been hard-hit by the COVID-19 pandemic, leading one of the country’s biggest service providers Greyhound Canada to cease operations in 2021. But with most travel restrictions lifted, competitors like Red Arrow are hoping to start their services, with existing competitors like megabus and Flixbus looking to increase operations and fill the gap Greyhound has left behind.

“In Canada overall, especially in Ontario, you know, we’ve seen a really nice recovery,” said Colin Emberson, the vice-president of commercial at Coach USA, which operates megabus.

“I think with what’s going on in the world with fuel prices … it’s a really good, safe, green and economical option for travel.”

megabus sign

The company megabus first came to Canada in 2009, in partnership with Coach Canada. It says it offers premier intercity motorcoach travel at discount rates. (Megabus)

The company focuses on cross-border travel out of Toronto. During the pandemic, it launched a route from Toronto to London and to Ottawa, while maintaining its existing connections to St. Catharines, Ottawa, Kingston, Cornwall, Grimsby and Brockville. 

In December it added a connection from the city to Batavia, N.Y., and expanded service on five other Toronto-New York routes. 

“The sales we’re seeing come in so far are definitely encouraging.”

An investment that paid off

Flixbus, a German company that says it’s the world’s largest-reaching bus provider, acquired Greyhound in 2021 and entered the Canadian market in spring of this year.

Launching with just three routes in April with Toronto a main focus, Flixbus has at least quadrupled the number of routes it serves, ranging as far east as Chatham to the province’s west end in Ottawa. 

“Canada just blew away all our expectations,” said Pierre Gourdain, the managing director of Flixbus operations in Canada and the U.S 

Goudrain says the company has transported over 100,000 passengers since operations began. He says it’s establishing its cross border service from Windsor to Detroit, which is expected to launch early 2023. 

pierre gourdain

In his seven years working for FlixBus, Pierre Gourdain says the launch of the company’s services in Canada was the best he’s ever witnessed. The company currently operates in 35 countries across the globe. (James Dunne/CBC)

The company has also noted Canadians are eager to offset their carbon emissions by paying extra toward projects that Flixbus says save carbon.

“People who travel by bus, they’re not always the richest ones, but the level of engagement has been super impressive,” said Goudrain, who noted Canadians have chosen to compensate for thousands of kilograms of carbon emitted so far.

He hopes Flixbus’s success in Ontario will serve as a “blueprint” model for operations in other provinces, particularly as other bus companies look to break through the Ontario market. 

“It’s new business, it’s a lot of new jobs and more importantly, it’s a healthy competitive environment where people now really need to deliver good quality if they want to grow, and passengers get to choose the best service for them.”


vanessa balintec

Vanessa Balintec is a reporter for CBC Toronto who likes writing stories about labour, equity and community. She previously worked for stations in New Brunswick and Kitchener-Waterloo. You can reach her at and on Twitter at @vanessabalintec.